Thank you for choosing YRHP INDIA. We aim to provide you with high-quality software and services. However, we understand that there may be situations where you need to request a refund. Please read our refund policy carefully to understand your rights and responsibilities.
1.1 Software Defects: If you encounter a critical defect or issue in our software that prevents you from using it as intended, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.
1.2 Cancellation within the Cooling-off Period: If you decide to cancel your purchase within 7 days from the date of purchase (the "cooling-off period"), you are entitled to a full refund. This period is applicable to certain products or services and may vary depending on your jurisdiction.
1.3 Unauthorized Transactions: If you notice unauthorized or fraudulent charges on your account related to our software, please contact us immediately. We will investigate the issue, and if it's determined to be a result of our system's error, we will issue a refund.
2.1 Contact Support: Reach out to our customer support team at email@example.com and provide details of your request, including your order number and a description of the issue.
2.2 Evaluation: Our team will evaluate your request based on the eligibility criteria mentioned in Section 1.
2.3 Decision: You will receive a decision regarding your refund request within [X] business days. If your request is approved, we will process the refund to the original payment method used for the purchase.
3.1 Subscription Renewals: Subscription renewals are non-refundable unless canceled within the cooling-off period or due to a critical defect.
3.2 Customizations: Any fees paid for customizations or additional services are non-refundable.
If you have any questions or need assistance regarding our refund policy, please contact our customer support team at firstname.lastname@example.org
We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review this policy periodically for any changes.